Warranty and return of goods
Warranty
Before sending, we always check the operability and completeness of the goods. But if during the operation a factory defect was nevertheless detected, you can return the purchase during the warranty period by paying for the services of the transport company. After confirming the existence of a marriage by our specialist, we will compensate you for the shipping cost.
The warranty period for different product groups is:
- Spare parts - 14 days.
- Tires, wheels, wheels - 21 days.
- Engines - 12 months.
- Batteries - 3 months.
- Electric scooters (controller, wheel motor, battery) - 6 months.
- Bicycle kits (motors and batteries) - 6 months.
- Motoblocks gasoline / diesel (air-cooled) - 1 year.
- Boat motors - 1 year.
- Motor pumps - 1 year.
- Generators - 1 year.
- Battery saws and electric saws - 6 months.
- Motodrills - 1 year.
- Motor cultivators - 1 year.
- Sprayers (accumulator, pump, rheostat) - 6 months.
- Petrol sprayer - 1 year.
- Garden vacuum cleaners - 1 year.
- Manual seeders - 6 months.
- Heaters - 1 year.
- Portable charging stations - 1 year.
- Construction equipment, compressors, concrete mixers - 1 year.
Please note that the courier service is responsible for the integrity of the goods during transportation. If, when receiving an order, you notice damaged packaging, dents, traces of a fall or impact, carefully inspect the product and check its performance in the presence of a Nova Poshta employee. If the goods were damaged due to the fault of the carrier, draw up an acceptance certificate and a claim. This will allow you to receive compensation for the cost of the order from the transport company.
For all questions related to the warranty exchange, please contact our phone managers:
Return and exchange of goods
In accordance with the Law of Ukraine "On Protection of Consumer Rights", the buyer can return the purchase within 14 days. Returns are accepted for goods that:
- have no traces of exploitation;
- whole package;
- fully equipped;
- without traces of mechanical impact (chips, scratches, dents).
When returning goods of good quality, the buyer pays the shipping costs.
If you find an incomplete package or re-sorting, contact our manager and describe the problem. This will help us quickly resolve the issue and replace the product or compensate for its cost.